Transform Your Customer Service with Simple Solutions Call Center

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Privacy Policy for Simple Solutions CC, LLC

Simple Solutions CC, LLC is committed to protecting the privacy of our clients and their customers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in connection with our call center services.

• Information We Collect

We may collect the following types of personal information:

• 1.1 Caller Information

- Name

- Contact Information (phone number, email address)

- Call recordings

• 1.2 Client Information

- Business name

- Contact Information (authorized representatives)

• 2. How We Use Information

We use the collected information for the following purposes:

• 2.1 Call Handling

- To process and manage incoming and outgoing calls

- To provide customer support services

• 2.2 Recordings

- To ensure quality control and training purposes

- To comply with legal and regulatory requirements

• 2.3 Client Communication

- To communicate with clients regarding their account and services

• 3. Information Sharing

We do not sell, trade, or otherwise transfer personal information to third parties. However, we may share information with:

• 3.1 Authorized Personnel

- Our employees and contractors who need the information to perform their duties

• 3.2 Legal Compliance

- To comply with applicable laws and regulations

- In response to a valid court order, subpoena, or government request

• 4. Data Security
• No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.

• 5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• 6. Your Rights

You have the right to:

- Access your personal information

- Correct inaccuracies in your personal information

- Request deletion of your personal information

• 7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@simplesolutionscc.com.

By using our call center services, you consent to the terms of this Privacy Policy.